Privacy Policy

Last updated: September 2026

Pony Up respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it and how we use and protect it when you visit the Pony Up website, contact us or place an order.

1. Who We Are

For questions about your personal information or this Privacy Policy, please contact us at ponyupsweets@gmail.com

2. Information We Collect

Depending on how you use the website, we may collect information such as:

  • your name;

  • email address;

  • telephone number;

  • billing address;

  • delivery address;

  • order and purchase information;

  • information you provide when contacting us;

  • information you provide when enquiring about a commission;

  • information necessary to process payments and refunds;

  • technical information relating to your use of the website.

We only collect information that is reasonably necessary for the relevant purpose.

3. How We Use Your Information

We may use your information to:

  • process and fulfil orders;

  • arrange delivery;

  • process payments and refunds;

  • respond to enquiries;

  • communicate with you about an order;

  • discuss and manage commissions;

  • provide customer support;

  • maintain the security and functionality of the website;

  • comply with legal, tax and accounting obligations;

  • improve our website and services where legally permitted.

4. Payment Information

Payments may be processed through third-party payment providers. our payment information is handled by the relevant payment provider according to its own privacy policy and security procedures. Pony Up does not intentionally store complete payment card details.

5. Information We Share

We do not sell or rent your personal information. We may share information where necessary with trusted service providers who help us operate Pony Up, including:

  • website and ecommerce providers;

  • payment providers;

  • postal and delivery services;

  • accounting or professional service providers;

  • technology and website service providers;

  • government authorities where we are legally required to do so.

Only information reasonably necessary for the relevant service or legal requirement will be shared.

6. Legal Basis for Processing

Depending on the circumstances, we process personal information because it is necessary to:

  • fulfil a contract with you;

  • take steps at your request before entering into a contract;

  • comply with a legal obligation;

  • pursue legitimate business interests where those interests do not override your rights;

  • obtain your consent where consent is required.

You may withdraw consent at any time where processing is based on consent.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. Some information must be retained for longer periods where required by Portuguese tax, accounting or other legal obligations.

8. Your Rights

Depending on the circumstances and applicable law, you may have the right to:

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of your information;

  • request restriction of certain processing;

  • object to certain types of processing;

  • request portability of your information where applicable;

  • withdraw consent where processing is based on consent.

To exercise your rights, please contact:

[EMAIL ADDRESS]

We may need to verify your identity before fulfilling certain requests.

9. Cookies

The Pony Up website may use cookies and similar technologies to operate the website, remember preferences, provide security and understand how the website is used. Some cookies may be necessary for the website to function, while others may require your consent depending on their purpose. You can manage your cookie preferences using the cookie controls provided on the website. Third-party services used by the website may also use their own cookies or similar technologies.

10. Third-Party Services

Pony Up may use third-party services to operate parts of the website, process payments, provide delivery services, analyse website usage or provide other functionality. Those providers may process personal information in accordance with their own privacy policies. Where required by law, appropriate safeguards will be used for transfers of personal data outside the European Economic Area.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Complaints

If you have concerns about how your personal information is being handled, please contact Pony Up first at: [EMAIL ADDRESS]. You also have the right to lodge a complaint with the Portuguese data protection authority: Comissão Nacional de Proteção de Dados (CNPD)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a new "Last updated" date.